From 1 July 2019, Australian consumers and small businesses will be able to lodge complaints with the Australian Financial Complaints Authority (AFCA) about the conduct of financial firms dating back to 1 January 2008 but complaints must be lodged with AFCA between 1 July 2019 and 30 June 2020. After this 12 month period, AFCA will no not be able to accept legacy complaints.
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